Privacy Policy

1. Business Identity and Contact Information

Blkfriars LLC is located in New York, New York. You may contact us at info@blkfriars.com or 917-379-2857.

2. Information We Collect

We collect personal information that you provide directly to us and certain information generated through your interactions with our services. Depending on how you interact with us, we may collect: name, email address, telephone number, business name, business website, industry, company size, lead volume, current business tools and systems, business goals, challenges, and operational information, appointment and scheduling information, form responses, email and SMS communications, call recordings, call transcripts, AI-generated call summaries, communication history, information submitted for an AI Opportunity Audit, AI-generated assessments, summaries, or recommendations, and information you voluntarily provide during calls, forms, messages, or other communications.

Please do not provide Social Security numbers, financial account credentials, passwords, health information, or other sensitive personal information unless we specifically request it and there is a legitimate reason for us to collect it.

3. Website Forms

When you submit information through a form on our website, including our AI Opportunity Audit form, contact forms, booking forms, or other lead-capture forms, we collect the information you provide. Form information may include your name, email address, telephone number, business name, business website, industry, company size, business needs, current technology or systems, and other information you choose to provide. We use this information to respond to inquiries, evaluate potential services, schedule appointments, prepare requested assessments, maintain customer relationship records, and provide our services. Form submissions may be stored in our customer relationship management system.

4. Appointment Scheduling

When you schedule an appointment with us, we may collect your name, email address, telephone number, appointment details, and any additional information you provide in connection with the appointment. We use this information to schedule and manage appointments, send confirmations and reminders, reschedule or cancel appointments, prepare for consultations, maintain records of communications, and provide requested services. Appointment information may be processed and stored through our customer relationship management and scheduling systems.

5. Phone Calls, Call Recording, and AI-Assisted Communications

When you communicate with Blkfriars by telephone, we may collect your telephone number, the date and time of the call, call duration, information provided during the conversation, and related communication records. We record telephone calls for internal business purposes, including confirming the accuracy of information provided by prospective clients, maintaining records of communications, quality assurance, appointment scheduling, responding to inquiries, providing requested services, and improving our internal processes. We provide notice of call recording and obtain consent where required by applicable law.

We use artificial intelligence and automated technologies through our communications and customer relationship management systems to assist with inbound telephone calls. AI-assisted functionality may be used to answer inbound calls, collect information from callers, assist with appointment scheduling, transcribe conversations, summarize conversations, organize information, route inquiries, and assist our personnel in responding to prospective clients. Our AI systems do not place outbound sales or marketing calls. If you prefer not to communicate through an AI-assisted telephone interaction, you may tell us and, where reasonably available, we may provide another method of communication.

6. AI Opportunity Audit and Artificial Intelligence

Blkfriars uses artificial intelligence tools to assist with certain services, including the AI Opportunity Audit. When you submit information for an AI Opportunity Audit, the information you provide may be processed using ChatGPT, an artificial intelligence service provided by OpenAI, to help analyze your responses and prepare an assessment, recommendations, or related output. Information processed for an AI Opportunity Audit may include business name, business website, industry, company size, lead volume, existing tools and systems, business processes, business challenges, business objectives, information contained in your responses, and other information you voluntarily provide.

AI-generated output from the AI Opportunity Audit is subject to human review before it is provided or relied upon as part of our service. Artificial intelligence systems can produce inaccurate, incomplete, or unexpected results. Human review is therefore incorporated into our AI Opportunity Audit process. You should not submit confidential information belonging to another person or organization, sensitive personal information, passwords, financial credentials, or information you are not authorized to disclose. Information submitted through AI-assisted services may be processed by third-party technology providers acting in connection with the services they provide to us.

7. SMS Messaging

If you separately opt in to receive SMS messages from Blkfriars, we collect your mobile telephone number and information relating to your consent. Where applicable, our records may include your mobile telephone number, date and time of consent, source or webpage where consent was provided, version of the consent language presented to you, consent status, and opt-out information.

We may send two categories of SMS messages. Transactional or informational messages may include responses to inquiries, requested AI Opportunity Audit updates, appointment confirmations, appointment reminders, rescheduling information, service-related communications, and account or customer-service notifications. Where you have provided any consent required by applicable law, marketing messages may include educational content, information about Blkfriars services, offers, promotions, follow-up communications, and other marketing communications.

Transactional and marketing SMS consent are collected separately where applicable. SMS consent is optional. We do not preselect SMS consent checkboxes, and consent to receive marketing SMS messages is not a condition of purchasing goods or services. You may opt out of SMS messages by replying STOP or by using another reasonable opt-out method communicated to us. Where supported, replying START may request that eligible messaging resume. Promotional messaging will resume only where we have any consent required by applicable law.

Mobile information, SMS opt-in data, and SMS consent records will not be sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. We may disclose information to communications service providers as necessary to transmit messages, provide customer support, maintain security, or provide services requested by you. Additional terms applicable to SMS communications may be provided in our SMS Terms.

8. Email Communications

When you provide your email address, we may use it to send responses to inquiries, information you requested, appointment confirmations and reminders, service-related communications, follow-up communications, and promotional communications where permitted by applicable law. You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism contained in the email. Even after you unsubscribe from promotional communications, we may continue sending non-promotional communications relating to an existing transaction, inquiry, appointment, service, request, legal obligation, or other ongoing business relationship where permitted by law.

9. Website Chat and Electronic Communications

If website chat or similar electronic communication functionality is made available, we may collect information you provide through that service. This information may include name, contact information, message content, business information, appointment requests, and other information you voluntarily provide. Chat or electronic communication records may be stored in our customer relationship management system and may be processed using automated or AI-assisted tools to help us respond to inquiries and provide requested services.

10. Cookies, Analytics, and Advertising Technologies

Blkfriars does not currently use advertising pixels, behavioral advertising technologies, or website analytics tools to track visitors for advertising or analytics purposes. We do not currently use personal information collected through the website for targeted behavioral advertising. Our website and service providers may use limited technical functionality, browser storage, cookies, or similar technologies where reasonably necessary to operate website forms, appointment scheduling, communications, security features, or other requested website functionality. We may update this Privacy Policy if our use of cookies, analytics tools, advertising technologies, or similar technologies materially changes.

11. How We Use Personal Information

• Respond to inquiries
• Provide requested information or services
• Evaluate prospective client needs
• Conduct AI Opportunity Audits
• Generate AI-assisted assessments and recommendations
• Review AI-generated output
• Schedule and manage appointments
• Send appointment confirmations and reminders
• Communicate by telephone, SMS, or email
• Record, transcribe, summarize, and review calls where permitted by law
• Operate AI-assisted inbound telephone functionality
• Maintain customer relationship management records
• Verify and maintain the accuracy of information provided by prospective clients
• Provide customer support
• Improve our business processes and services
• Maintain the security and integrity of our systems
• Detect or prevent fraud, abuse, security incidents, or technical problems
• Enforce our agreements and protect our rights
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims
• Carry out other purposes disclosed to you at the time information is collected

12. Service Providers and Technology Platforms

We use third-party vendors and service providers to help operate our business and provide our services. These providers may process personal information on our behalf in connection with functions such as customer relationship management, telephone communications, artificial intelligence, appointment scheduling, SMS messaging, email, hosting, telecommunications, security, customer support, and other business operations.

We use HighLevel, also known as GoHighLevel, as a customer relationship management and communications platform. HighLevel may process information associated with website forms, prospective client records, telephone communications, call recordings and transcripts, AI-assisted inbound calls, appointment scheduling, SMS communications, email communications, customer relationship management, information collection, and related business functions. HighLevel may use subprocessors and other technology providers to provide portions of its services.

We use ChatGPT, provided by OpenAI, to assist a human reviewer in conducting AI Opportunity Audits and related analysis. Information submitted for an AI Opportunity Audit may therefore be processed through ChatGPT as part of preparing the requested assessment. Our handling of information through third-party services is subject to applicable agreements, provider terms, account configurations, and applicable law.

13. Other Disclosures of Personal Information

In addition to disclosures to service providers, we may disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests; respond to subpoenas, court orders, or other lawful requests; protect the rights, property, safety, or security of Blkfriars, our clients, users, or others; investigate fraud, misuse, or security incidents; enforce our agreements; establish, exercise, or defend legal claims; obtain advice from attorneys, accountants, insurers, or other professional advisers; complete or evaluate a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or carry out a disclosure you request or authorize. We do not sell personal information. We do not disclose personal information to third parties for their own advertising or promotional purposes.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, security, and compliance purposes. When determining retention periods, we may consider the nature of the information, the sensitivity of the information, the purpose for which it was collected, the duration of our relationship with you, our legitimate business needs, applicable legal requirements, contractual obligations, security considerations, the need to resolve disputes, and the need to establish or defend legal claims. Different categories of information may be retained for different periods. For example, call recordings, transcripts, AI-generated summaries, prospective client records, appointment records, AI Opportunity Audit submissions and outputs, communications, and customer records may have different retention periods. Records relating to SMS consent, opt-outs, communications preferences, transactions, or legal compliance may be retained for a period reasonably necessary to document compliance and protect our legal rights. You may request deletion of personal information as described below, subject to applicable exceptions and legal requirements.

15. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction. However, no internet transmission, electronic communication, or electronic storage system can be guaranteed to be completely secure. If a security incident occurs, we will provide notifications to affected individuals, regulators, or other parties when and as required by applicable law.

16. Your Choices

• Opt out of marketing SMS messages
• Opt out of promotional emails
• Request access to certain personal information
• Request correction of certain inaccurate personal information
• Request deletion of certain personal information
• Decline to provide information through our forms
• Request an alternative to an AI-assisted telephone interaction where reasonably available

17. State Privacy Rights

Depending on where you reside and whether an applicable privacy law applies to Blkfriars or a particular processing activity, you may have additional rights concerning your personal information. These rights may include the right to confirm whether we process your personal information, access personal information, correct inaccurate personal information, request deletion of personal information, obtain a portable copy of certain personal information, opt out of certain sales of personal information, opt out of certain targeted advertising, opt out of certain qualifying profiling activities, and appeal certain decisions concerning a privacy request. The availability and scope of these rights vary by jurisdiction and may be subject to exceptions.

To submit a privacy request, contact us at info@blkfriars.com or 917-379-2857. We may need to verify your identity before completing certain requests. Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request information reasonably necessary to verify the agent's authority and your identity. If applicable law provides a right to appeal our decision concerning a privacy request, you may submit an appeal using the same contact information and indicate that your request is a privacy appeal. We will respond to verified requests within the time required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.

18. Children's Privacy

Our website and services are intended for businesses, business owners, and professionals and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without any consent required by law, we will take appropriate steps to delete the information and comply with applicable legal requirements. If you believe a child under 13 has provided personal information to Blkfriars, please contact us at info@blkfriars.com.

19. Third-Party Websites and Services

Our website or communications may contain links to websites, platforms, or services operated by third parties. Blkfriars does not control the privacy practices of independent third parties. Your interaction with those websites or services is governed by their own terms and privacy policies. We encourage you to review the privacy practices of third parties before providing personal information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, legal requirements, or other circumstances. When we update this Privacy Policy, we will post the revised version on our website and update the Last Updated date below. Where appropriate or required by applicable law, we may provide additional notice of material changes.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact: Blkfriars LLC, New York, New York. Email: info@blkfriars.com. Phone: 917-379-2857.